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STORE POLICY
Customer Care
At SuperBox Extreme Store, we're passionate about bringing premium home entertainment to your doorstep. Whether you're upgrading to a crystal-clear HD TV or setting up the ultimate streaming experience with our latest stream boxes, we're here to make your journey smooth from browsing to unboxing — and beyond. Our customer care team is made up of people who genuinely know and love electronics, so when you reach out, you're speaking with someone who can actually help.
For any questions about products, orders, compatibility, or technical setup, you can contact us here or via our store chat. We're available Monday–Saturday, 9AM–7PM, and we aim to respond to all inquiries within 24 hours. Need help figuring out which stream box works with your TV, or which HD model fits your room size and budget? Just ask — we love helping customers find the perfect match.
Orders & Delivery: All orders are processed and dispatched within 1–3 business days. HD TVs and large electronics are shipped via tracked courier with full insurance coverage. You'll receive a tracking number by email as soon as your order is on its way. Delivery times vary by location, but most orders arrive within 3–7 business days.
Returns & Warranty: We stand behind every product we sell. If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund — no hassle. Change of mind returns are accepted within 14 days, provided the product is unused and in its original packaging. All HD TVs and stream boxes come with a minimum 12-month manufacturer's warranty, and extended warranty options are available at checkout.
Technical Support: Bought a stream box and need help with setup? Not sure how to connect your new HD TV to your sound system or Wi-Fi? Our team offers free basic technical support for all products purchased from our store. Simply reach out and we'll walk you through it step by step.
Your trust means everything to us. Every transaction on our site is fully encrypted and secure, and we never share your personal data with third parties. Shop with confidence — we've got you covered.
Privacy & Safety
At SuperBox Extreme Store, protecting your personal information is a responsibility we take seriously. When you browse or shop with us, we collect only the data necessary to process your order and improve your experience — including your name, delivery address, email, and payment details. We do not store your full payment card information on our servers. All transactions are processed securely through trusted third-party payment gateways (such as PayPal, Stripe, or your bank's verified checkout system), which use industry-standard SSL encryption to keep your financial data safe at every step.
What We Collect & Why We collect your information solely to fulfil your order, arrange delivery, send order confirmations, and provide after-sales support. We may also send you occasional updates about new products, promotions, or restocks — but only if you've opted in, and you can unsubscribe at any time.
Third-Party Services To deliver the best possible service, we work with trusted third parties including payment processors, courier and logistics partners, and analytics tools. These partners are contractually obligated to handle your data securely and are never permitted to use it for their own marketing purposes.
When We'll Contact You After a successful purchase, you'll receive an order confirmation email followed by a shipping notification with your tracking details. Our team may also reach out if there's an update regarding your order, a delivery issue, or a product recall relevant to your purchase. We will never contact you unexpectedly asking for payment details — if you receive such a message, please report it to us immediately.
Your Rights You have the right to access, update, or request deletion of your personal data at any time. Simply email us at [your email address] and we'll respond within 5 business days. We comply fully with applicable data protection laws and are committed to handling your information with honesty and transparency.
Wholesale Inquiries
Interested in stocking our range of HD TVs and stream boxes in your store? We welcome wholesale partnerships with retailers, resellers, and distributors who share our commitment to quality and customer satisfaction. Whether you run a physical electronics shop, an online store, or a regional distribution network, we'd love to explore how we can work together.
Our wholesale program offers competitive bulk pricing, flexible minimum order quantities, and reliable supply chains so you can keep your shelves stocked without disruption. We carry a curated selection of HD televisions across multiple screen sizes and resolutions, alongside a growing range of stream boxes compatible with all major platforms — including Android TV, Google TV, and more.
How to Apply Getting started is simple. Send us a wholesale inquiry with the following details:
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Your business name and registration number
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Type of business (retail store, online seller, distributor, etc.)
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Products you're interested in and estimated monthly volumes
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Your location and target market
Our wholesale team will review your application and get back to you within 2–3 business days. Approved partners will receive access to our wholesale pricing catalogue, product spec sheets, and a dedicated account manager to support your orders going forward.
We believe in building long-term relationships with our partners — not just one-time transactions. If you're serious about growing your electronics offering, we're ready to grow with you.
📩 Get in touch here
Payment Methods
We've made paying for your new HD TV or stream box as easy and secure as possible. We accept a variety of payment options to suit every customer, and every transaction on our site is fully encrypted and protected.
💳 Credit / Debit Cards: We accept all major credit and debit cards including Visa, Mastercard, and Maestro. Your card details are never stored on our servers — all card payments are processed through a fully secured, PCI-compliant payment gateway, so you can check out with complete peace of mind.
🅿️ PayPal: Prefer to pay with PayPal? No problem. Simply select PayPal at checkout and you'll be redirected to your PayPal account to complete your purchase safely. PayPal also offers buyer protection on eligible transactions, giving you an extra layer of confidence when shopping with us.
🏪 Offline Payments: We also accommodate offline payment arrangements for customers who prefer to pay via bank transfer or cash on collection. If you'd like to place an order using an offline payment method, please contact us directly here and our team will guide you through the process. Please note that orders paid offline will be confirmed and dispatched only once payment has been successfully received and verified.
All prices displayed on our site are inclusive of applicable taxes. If you have any questions about payment or experience any issues at checkout, don't hesitate to get in touch — we're always happy to help.